[Shipping] I’m planning to use a third party shipping service. Is there anything I should be careful about?By using a third party shipping service, problems such as delay in delivery, loss of delivery, refusal of delivery, or additional duties and VAT may occur, and HY LIVE is not responsible for such situations. HY LIVE is not responsible for any loss, defects, damage, deterioration, or additional charges after delivery to you or the service provider.The customer or the service provider must comply with import and export regulations. [Shipping] How do I track my delivery?You can track your delivery by going to [My Page > Order History/Delivery Status], then insert your order number and click [Search]. [Shipping] Can multiple orders be shipped together?We do not currently offer combined shipping service. [Shipping] I'd like to change my shipping address.Registered members can change their delivery address directly on the website until [before the product is ready].After logging in, go to My Page > Order History/Delivery Inquiry, and click on the order number you would like to change delivery address.Then, on the order history page, click [Change] at delivery address and change the address.※ However, you cannot change the delivery address if the product you ordered is already in the process of shipping. [Shipping] Is overseas shipping available?Yes. Please order from HY LIVE Global for overseas shipping. [Shipping] How much does the shipping cost?Domestic shipping fee starts from 3,000 won.Overseas shipping cost depends on the country of destination and package weight. You can order up to one box per order, and the shipping fee is calculated per box. [Shipping] When will it be delivered?After the fansign event, we will confirm the ordered quantity and start producing HY LIVE benefits (unreleased exclusive photocards) which takes approximately 1 to 2 weeks. The delivery schedule may vary slightly depending on the production period and situation.*The delivery date may change depending on the artist's circumstances and changes in the production schedule. [Shipping] The product I received is damaged/defective. What should I do?HY LIVE shall not be liable for any intentional act or loss or defect caused during transport and delivery of the goods. However, if the product you ordered has a defect or is missing components, please submit the following evidence to us within 7 business days from the day you received the goods. Tracking label attached on the parcel Your order number Unboxing video (Photos are not accepted) We will carefully check the above evidence and if damage or defect is recognized, we will exchange the damaged/defective product with the new product and cover the re-shipping cost for you.Criteria for exclusive photocard: Fine scratches may occur due to the nature of the photocard material during manufacturing and packaging. Small(≤1cm) marks, scratches, ink stains, and pressing marks on the front and back of the photocard are not subject to exchange or return. [Shipping] I don't want to receive the albums/components that I purchased, or I would like to receive only some of them.We are not accepting any inquiries regarding delivery refusal or partial delivery.All of the albums you purchased will be shipped to you even if you request to not receive them. [Shipping] I received only some of my orders.There is a designated amount of albums allotted per box, and the tracking number is issued for each box.Therefore, it may take some time until you receive all of your orders.If you have received only a partial order and your order is not completely delivered 14 days after the first delivery, please contact us via 1:1 Q&A.
